Privacy Policy

General Information

au.genuinemodules.com respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to customers and visitors using au.genuinemodules.com and explains what personal information we collect, how we collect it, why we collect it, how we use and disclose it, how we protect it, and how you can exercise your privacy rights under applicable Australian privacy laws.

Information We Collect

We may collect personal information that you provide when you create an account, place an order, request information, contact us, or otherwise use au.genuinemodules.com. This information may include your name, email address, telephone number, billing address, shipping address, company information, and order or transaction information.

We may also collect technical and usage information, such as your IP address, browser type, device information, operating system, referring website, pages viewed, and information about how you interact with our website. Cookies and similar technologies may be used to provide essential website functions, maintain preferences, improve website performance, and understand how visitors use our website.

How We Collect Personal Information

We generally collect personal information directly from you when you provide it to us, including when you create an account, place an order, submit an enquiry, communicate with our customer support team, subscribe to communications, or use our website.

In some circumstances, we may also receive personal information from third parties, such as payment providers, delivery and logistics providers, fraud prevention services, technology providers, or other service providers that assist us in operating our business.

Where required by applicable Australian privacy laws, we will take reasonable steps to notify you of the collection of your personal information and explain the relevant purposes for which it will be used.

How We Use Your Information

We may use your personal information for purposes including processing and fulfilling orders, arranging delivery, providing customer support, communicating with you about your account or orders, processing payments, preventing fraud, maintaining website security, responding to enquiries, managing our business relationship with you, and improving our products and services.

Where permitted by applicable law, we may also use your personal information for direct marketing purposes. Where consent is required, we will obtain the appropriate consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the relevant communication or by contacting us.

Consent and Direct Marketing

Where required by applicable Australian privacy laws, we will obtain your consent before collecting, using, or disclosing your personal information for particular purposes.

For commercial electronic messages such as marketing emails or SMS, we will comply with applicable requirements under the Spam Act 2003, including requirements relating to consent, sender identification, and unsubscribe facilities.

Where you have provided consent to receive marketing communications, you may withdraw that consent at any time. We will provide a clear and functional way for you to unsubscribe from marketing communications.

Unsubscribing from marketing communications will not affect transactional or service-related communications that are necessary to process your orders, provide requested services, or otherwise communicate with you about an existing transaction or account.

Sharing and Disclosure of Personal Information

We may disclose relevant personal information to third-party service providers that assist us in operating au.genuinemodules.com. These service providers may include payment processors, shipping and courier companies, logistics providers, website hosting and technology providers, analytics providers, fraud prevention services, and customer support providers.

We only disclose information that is reasonably necessary for these service providers to perform the services they provide to us or to you.

We may also disclose personal information where required or authorised by law, regulation, court order, legal process, or governmental authority, or where reasonably necessary to protect our rights, customers, property, or business.

Overseas Disclosure of Personal Information

Because our business and certain service providers may operate internationally, your personal information may be disclosed to, accessed by, or stored with recipients located outside Australia.

Depending on the services involved, overseas recipients may include payment providers, logistics and delivery providers, hosting and technology providers, customer support providers, and other business service providers.

Where applicable Australian privacy laws require us to take reasonable steps in relation to overseas disclosures, we will take appropriate measures to protect your personal information and handle such disclosures in accordance with those requirements.

Personal information disclosed overseas may be subject to the laws of the country in which it is processed or stored and may be accessible to foreign law enforcement or regulatory authorities where permitted by that country's laws.

Payment and Security

Payment information may be processed directly by third-party payment service providers. We do not normally store complete payment card information on our own systems.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures may include appropriate technical, organisational, and administrative safeguards.

Although we take reasonable measures to protect personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Cookies and Similar Technologies

au.genuinemodules.com may use cookies and similar technologies to keep the website functioning properly, maintain sessions, remember preferences, improve website performance, analyse website usage, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some features of the website.

Access to and Correction of Personal Information

Subject to applicable Australian privacy laws, you may request access to personal information we hold about you and may request that inaccurate, incomplete, or outdated information be corrected.

To make an access or correction request, please contact us using the contact details provided on au.genuinemodules.com. We may need to verify your identity before processing certain requests.

We will generally respond to requests within a reasonable period and in accordance with applicable legal requirements. In certain circumstances, we may be unable to provide access or make a requested correction where an exception or legal restriction applies.

Data Quality

We take reasonable steps to ensure that personal information we collect, use, or disclose is accurate, complete, and up to date where appropriate for the purposes for which it is used.

If you become aware that personal information we hold about you is inaccurate, incomplete, or outdated, please contact us so that we can review and, where appropriate, correct the information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable legal, tax, accounting, and regulatory requirements.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify the information, subject to applicable legal and operational requirements.

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the contact details provided on au.genuinemodules.com. We will review your complaint and take reasonable steps to address your concerns in accordance with applicable Australian privacy laws.

If you are not satisfied with our response or believe that your privacy concern has not been adequately resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further assistance or to make a complaint.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable privacy laws.

Any updated version will be published on au.genuinemodules.com with the revised effective date where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have any questions about this Privacy Policy, the handling of your personal information, access or correction requests, or privacy complaints, please contact the au.genuinemodules.com Customer Support Team using the contact details provided on the website.