Return Policy

All returns must be authorised by au.genuinemodules.com and accompanied by an approved RMA (Return Merchandise Authorisation). Please confirm that your order has been received and delivered through your Order History before starting a return, and then follow the instructions provided by our Customer Support Team.

1. Refunds

Refunds will be processed after au.genuinemodules.com receives and inspects the returned items. Once a refund has been approved, we will normally process it within 5 business days. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

2. Exchanges

If an approved replacement item is in stock, we normally aim to dispatch it within 1 business day after the return has been processed. If the replacement item is out of stock, we will notify you of the estimated availability or delivery time.

3. Repairs Under Warranty

Repair service is available for eligible products during the applicable warranty period, subject to the relevant product warranty terms. Certain consumable products or products specifically excluded from warranty coverage may not be eligible for repair.

After receiving the product, au.genuinemodules.com may inspect and test the item to determine whether the reported issue is covered by the applicable warranty. Where a repair is approved, the repaired product will normally be returned after testing and verification.

4. Return Period

For products that are eligible for return under our voluntary return policy, return requests should normally be submitted within 30 days of the delivery date.

For business or other non-consumer orders, returns due to ordering errors, unwanted products, or other reasons not related to a product defect may be subject to applicable return conditions, including reasonable return shipping or restocking charges where permitted by applicable law.

Nothing in this Returns Policy excludes, restricts, or modifies any rights or remedies that you may have under the Australian Consumer Law, including the consumer guarantees that cannot be excluded by law.

5. Warranty Claims After the Return Period

If a product develops a fault after the applicable return period but remains within its warranty period, you may contact au.genuinemodules.com to request warranty service. Depending on the circumstances, the product may be eligible for repair, replacement, refund, or another remedy available under the applicable warranty terms and the Australian Consumer Law.

After the applicable warranty period has expired, repair services may still be available for certain products. Any repair, parts, shipping, or service charges will be assessed on a case-by-case basis and confirmed before the repair is carried out.

6. Return Eligibility

Products must meet the applicable return or warranty requirements to qualify for return, replacement, refund, or repair services through au.genuinemodules.com. For returns made under our voluntary return policy, products should normally be returned in suitable condition with all relevant accessories, documentation, and packaging where applicable.

To check the return eligibility and warranty period for a specific product, please refer to the applicable product warranty information or contact the au.genuinemodules.com Customer Support Team before returning the product.